時(shí)間：2011-09-14 19:02來源：藍(lán)天飛行翻譯 作者：航空 點(diǎn)擊：次
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§ 382.155 承運(yùn)人應(yīng)該如何回復(fù)書面投訴? (a) As a carrier providing scheduled service, or a carrier providing nonscheduled service using aircraft with 19 or more passenger seats, you must respond to written complaints received by any means (e.g., letter, fax, e-mail, electronic instant message) concerning matters covered by this Part. 提供定期航班服務(wù)的承運(yùn)人,或提供不定期航班但營運(yùn)19個(gè)或以上座位的飛機(jī)的承運(yùn)人,必須對通過各種方式 (如信件 、傳真 、電子郵件 、 短信 等)收到 的本法規(guī)涉及內(nèi)容相關(guān)的書面投訴做出回復(fù) 。 As a passenger making a written complaint, you must state whether you had contacted a CRO in the matter, provide the name of the CRO and the date of the contact, if available, and enclose any written response you received from the CRO. (b) 旅客寫書 面投訴時(shí) ,必須 說明 是否聯(lián)系了相關(guān)的投訴處理人,提供投訴處理人的姓名和聯(lián)系的日期 。如有可能 ,附上收到的投訴處理人的回復(fù)。 (c) As a carrier, you are not required to respond to a complaint postmarked or transmitted more than 45 days after the date of the incident, except for complaints referred to you by the Department of Transportation. (c) 不要求承運(yùn)人對郵戳或傳送顯示日期超過事件發(fā)生 45天的投訴做出回復(fù) ,交通部特別要求的除外。 (d) As a carrier, you must make a dispositive written response The response must specifically admit or deny that a violation of this Part has occurred. (d) 承運(yùn)人必須在收到殘疾相關(guān)投訴30天內(nèi)做出書面處理回復(fù)�；貜�(fù)必須明確承認(rèn)或否認(rèn)是否違反本法規(guī)。 (1) If you admit that a violation has occurred, you must provide to the complainant a written statement setting forth a summary of the facts and the steps, if any, you will take in response to the violation. 如果承認(rèn)違規(guī)行為 ,則必須 提供一份對投訴 回復(fù)的書面聲明 , 包 括 總結(jié) 事件 以 及 承運(yùn)人將要采取的 違規(guī)處理措施 (如果有 )。 If you deny that a violation has occurred, your response must include a summary of the facts and your reasons, under this Part, for the determination. (2) 如果否認(rèn) 違規(guī)行為 ,回復(fù)必須 包括 總結(jié)事件以及說明根據(jù)本法規(guī)做出這一決定 的事實(shí)和原因 。 (3) Your response must also inform the complainant of his or her right to pursue DOT enforcement action under this Part. (3) 回復(fù)后 必須告知投訴人有權(quán)根據(jù)本法規(guī)向交通部申請采取執(zhí)法行動(dòng)。 §382.157 What are carriers’obligations for recordkeeping and reporting on disabilityrelated complaints? § 382.157 承運(yùn)人在 保存記錄和報(bào)告殘疾 旅客相關(guān)投訴方面有哪些 責(zé)任? (a) For the purposes of this section, a disability -related complaint means a specific written expression of dissatisfaction received from, or submitted on behalf, of an individual with a disability concerning a difficulty associated with the person's disability, which the person experienced when using or attempting to use an air carrier's or foreign carrier's services. 在本節(jié)中 ,殘疾相關(guān)投訴指殘疾人或其代表發(fā)出或提交的表示不滿的書面聲明 ,表述內(nèi)容與殘疾人在使用或試圖使用承運(yùn)人或外國承運(yùn)人服務(wù)時(shí)遇到的 與殘疾相 關(guān)的困難 。 |
